Digital Media

OverDrive Support

Get Help With OverDrive

The OverDrive Patron Support Team is a dedicated team of specially trained technical and library experts that work out of OverDrive headquarters to assist patrons directly for the library.

Contact OverDrive Support

You can contact OverDrive directly for troubleshooting help and more.
Contact OverDrive Front Line Tech Support


  • Quick, direct response time
  • Trained tech support team based
    at the OverDrive offices in the U.S.
  • Provides the latest product and
    service knowledge


OverDrive Help Pages

OverDrive Help Pages

The OverDrive Help pages have solutions for many common issues and questions.

Reset your PIN via email.

In Person Help

In Person Help

Get help at your local branch with your device. Find more information and a list of classes here.



MacOS Desktop App Support
NOTE: Effective September 4, 2019, OverDrive for Mac will no longer be available for download and Mac users will no longer see the option to download audiobook titles on the OverDrive website. Instead, Mac users can enjoy audiobooks using OverDrive Listen directly on the OverDrive website, or on Libby on your smart phone or tablet.

Any users with audiobooks already downloaded to OverDrive for Mac will retain access to their downloads for the remainder of the lending period, provided they have not yet updated to macOS 10.15 (Catalina).
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