Digital Media

OverDrive Support

Get Help With OverDrive

The OverDrive Patron Support Team is a dedicated team of specially trained technical and library experts that work out of OverDrive headquarters to assist patrons directly for the library.

Contact OverDrive Support

You can contact OverDrive directly for troubleshooting help and more.
Contact OverDrive Front Line Tech Support


  • Quick, direct response time
  • Trained tech support team based
    at the OverDrive offices in the U.S.
  • Provides the latest product and
    service knowledge


Hold Redelivery

New: Hold Redelivery

OverDrive has introduced a new option for available holds in your account: Deliver later. This feature gives you more control over your holds, so you can borrow and read titles when it's most convenient for you. Learn More.

OverDrive Help Pages

OverDrive Help Pages

The OverDrive Help pages have solutions for many common issues and questions.

Reset your PIN via email.

In Person Help

In Person Help

Get help at your local branch with your device. Find more information and a list of classes here.



MacOS Desktop App Support
NOTE: The OverDrive application for Mac desktop computers to download audiobooks will not function on MacOS 10.15 Catalina (to be released in October 2019).

If you upgrade your Mac to this version, or buy a Mac with this version already installed, you will not be able to download audiobooks to it. You will still be able to listen in a web browser or through the Libby app.

Older versions of MacOS (10.14 and below) will continue to support the OverDrive app and will be able to download audiobooks.
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