There are two easy ways to contact hoopla support:
While playing a title: At the bottom of each title page on the hoopla mobile app or within each content player on the hoopla website, there is a special link or icon where you can report an issue or ask a question.
This is the best way to report a possible playback issue.
Using “Submit Feedback”: At the bottom of the hoopladigital.com website is a “Submit Feedback” link that can be used to start a support ticket. On your mobile device, this feature is found by pressing the help icons, (!) or (?) under Settings.
This is the best way to contact hoopla about a login or registration issue or even to make suggestions for a new feature you would like to see.
Reset your PIN via email.