We know you value your library card. Library card ownership is also a responsibility.
Below is some information to help you take good care of your account, and ensure your access to Library services for years to come.
Account privacy and security. You are required to enter your library card number and PIN whenever you access your account online, check out at a self service machine, or log in to a Public Computer at the library. To make sure we are working with the proper cardholder, you will be asked for your library card number when you call us to inquire about your account, renew items, or place holds. You will also be asked for your photo I.D. when checking out materials at our service desks. These are all steps the library takes to make sure your account information and library resources are protected. We understand this may be perceived as an inconvenience, but requiring a PIN, card number and/or I.D. helps us ensure your library account is safe, secure, and private.
The Public Library Albuquerque and Bernalillo County has various card types and borrowing limits designed for the needs of all our customers. New Mexico residents who provide photo I.D. and proof of address receive cards with full privileges. Other cards are available for out-of-state visitors, children, and those who are unable to provide either photo I.D. or proof of address.
Do not lend your card. Library cards are issued to individuals and are non-transferable. You are responsible for everything checked out on your card. Keeping your card for your personal use is the best way to make sure you are not charged for materials you do not have in your possession.
Report a lost or stolen card immediately by contacting the Public Library at (505) 768-5141 | email@example.com or your local branch. Reporting your lost or stolen card blocks your account and prevents you from being financially responsible for items checked out without your permission. Further, it protects library resources.
Return or renew all borrowed materials on time and in good condition. This keeps your account in good standing.
Your Contact Information
Card Renewals. Most library cards are issued for three years. When it is time to renew your card, please do so in person at any branch library. Make sure to bring your library card, photo I.D. and proof of mailing address (if it is not on your photo I.D.) with you when you renew.
If you are unable to get to the library for a card renewal, and need access to your online account, please contact Customer Service at (505) 768-5170 | firstname.lastname@example.org or your local branch for a temporary, three week, extension.
Lost or Damaged Item Charges to Your Account: These things can happen, and we will work with you to make payment or replacement arrangements that meet your needs. Items that are lost or damaged need to be paid for to clear your account.
Refunds: If you find a lost item after paying for it:
We can issue you a refund.
Charges for missing media, damaged items, and late charges are non-refundable.
Materials Recovery / Collection Agency. If your account is referred to the Library's collection agency, the best action you can take is to return all items on your account to the nearest library. Once the items are checked in, the majority of your bill will be cleared. If you can do this, you will need to pay only the service charge that was added to your account at the time it was referred. You will need to pay the replacement costs of any items you cannot return. Please contact our Customer Service Office at (505) 768-5170 | email@example.com if you need help with or information about our materials recovery program. (more information about the Library's collection agency)
Card Replacements. If your card is worn out or has been lost or stolen, replace it in person at any branch library. Make sure to bring your current photo I.D. and proof of mailing address (if it is not on your photo I.D.) when you visit. There is no charge for replacement cards.
Did we not provide the information you need? Go to Ask Us for more information and to contact us with questions about library cards.